Frequently Asked Questions

Updated: September 28, 2026

This page provides answers to frequently asked questions and troubleshooting steps.

Please note that steps may vary depending on your device model and Android version.

1. The widget is not updating
（The clock appears to stop）
（The date appears not to change）

Symptoms

Main cause

The device’s power-saving settings may be restricting the app’s background activity.

How to fix it

Please follow the steps below to remove these restrictions.

The steps vary depending on your device manufacturer and Android version.

Xiaomi（2024 and later）

Mainly for devices released in 2024 or later with HyperOS.

  1. Long-press the “My Clock Widget” app icon on your home screen.
  2. Tap “App info” from the menu that appears.
  3. Turn “Autostart” ON.
  4. Set “Battery saver” to “No restrictions”.
  5. Return to the home screen and open the Settings app.
  6. Tap “Apps” → “Permissions” → “Background autostart”.
  7. Turn the switch for “My Clock Widget” ON.
  8. Restart your device.
Xiaomi（2023 and earlier）

Mainly for devices released in 2023 or earlier running MIUI.

  1. Long-press the “My Clock Widget” app icon on your home screen.
  2. Tap “App info” from the menu that appears.
  3. Turn “Autostart” ON.
  4. Set “Battery saver” to “No restrictions”.
  5. Restart your device.
OPPO（2024 and later）

Mainly for devices released in 2024 or later running ColorOS 14 or newer.

  1. Long-press the “My Clock Widget” app icon on your home screen.
  2. Tap “App info” from the menu that appears.
  3. Tap “Battery usage”.
  4. Turn “Allow background activity” ON.
    A confirmation dialog may appear depending on your device model or region. If it does, select “Allow” to proceed.
  5. Return to the home screen and open the Settings app.
  6. Tap “Battery” → “Power saving settings”.
    This option may appear as “More battery settings”, or a similar name depending on your device model or region.
  7. Turn “Sleep standby optimization” OFF.
  8. Tap “Optimize battery use”.
  9. Tap “My Clock Widget” and select “Don’t optimize”.
    If this item appears grayed out while already set to “Don’t optimize”, you can proceed to the next step.
  10. Restart your device.
OPPO（2023 and earlier）

Mainly for devices released in 2023 or earlier running ColorOS 13 or older.

  1. Long-press the “My Clock Widget” app icon on your home screen.
  2. Tap “App info” from the menu that appears.
  3. Tap “Battery usage”.
  4. Turn “Allow background activity” ON.
    A confirmation dialog may appear depending on your device model or region. If it does, select “Allow” to proceed.
  5. Turn “Allow auto launch” ON.
    A confirmation dialog may appear depending on your device model or region. If it does, select “Allow” to proceed.
  6. Return to the home screen and open the Settings app.
  7. Tap “Battery” → “More battery settings”.
  8. Turn “Sleep standby optimization” OFF.
  9. Tap “Optimize battery use”.
  10. Tap “My Clock Widget” and select “Don’t optimize”.
    If this item appears grayed out while already set to “Don’t optimize”, you can proceed to the next step.
  11. Restart your device.
Other devices（Android 15 or later）
  1. Long-press the “My Clock Widget” app icon on your home screen.
  2. Tap “App info” from the menu that appears.
  3. Tap “App battery usage”.
    This option may appear as “Battery” or “Power” depending on your device model or region.
  4. Turn “Allow background usage” ON, then tap the item itself.
  5. Select “Unrestricted” from the options shown at the bottom.
  6. Restart your device.
Other devices（Android 14 or earlier）
  1. Long-press the “My Clock Widget” app icon on your home screen.
  2. Tap “App info” from the menu that appears.
  3. Tap “App battery usage”.
    This option may appear as “Battery” or “Power” depending on your device model or region.
  4. Select “Unrestricted” from the options shown at the bottom.
  5. Restart your device.

For general Android troubleshooting tips, please refer to your device manufacturer’s support site.

2. Cannot add the widget to the home screen

Symptoms

The widget selection menu does not appear.

Main cause

On some devices, certain system modes may restrict the ability to add widgets to the home screen.

How to fix it

On some models, such as FCNT（arrows）, widgets cannot be added using the usual method while Simple Mode is enabled.
The official support page below explains how to add widgets in this mode.

[Reference: FCNT Official]
After setting Simple Mode, long-pressing the Simple Home screen does not allow selecting or adding widgets.

3. How to add the widget to the home screen

How to fix it

You can find detailed instructions in the “1. Add the clock to your home screen” section of the user guide.

[Open the usage guide]

4. The widget text size changes unexpectedly

Symptoms

The text size in the widget may become larger or smaller than expected.

Situations where this may occur

Main cause

On some devices or home apps (launcher apps), the widget size information may not be updated correctly.

How to fix it

Restarting your device or re‑adding the widget may resolve the issue.

5. When will the font selection feature be available?

Answer

Due to Android’s specifications, widgets cannot freely use arbitrary fonts, making it difficult to offer full font customization.

However, we are considering implementing a limited font selection feature within the constraints of Android’s specifications.

Any updates will be announced on this page and in the release notes.

6. Is this app free to use?

Answer

The app is completely free to use.

7. Is there a paid option to remove ads?

Answer

At the moment, there is no option to completely remove ads.

We are considering whether we can offer a paid ad‑free option in the future.

Once a decision is made, we will announce it on this page and in the release notes.